As part of our efforts to ensure the utmost satisfaction for our clients and guests,
kindly find hereunder all conditions related to cancellation of an excursion booked with Dive-Hurghada:
For all courses and daily snorkeling-/boat trips, we organize our schedule according to the wishes of our clients. We reserve exclusive boat space, guides and instructors for our clients. We might have to turn other guests down in order to guarantee a comfortable group size, special dive site requests for daily divers and courses' students.
When our client is booking or signing up for any of our services, he/she is required to pay in advance to guarantee the reservation.
The reservation is guaranteed upon receiving an email from our side confirming the booking.
In order to maintain our commitment to all of our guests, Dive-Hurghada operates a strict cancellation policy:
30 days or more to course/excursion date - 90% refund
14 days prior to course/excursion date - 75% refund
7 days prior to course/excursion date - 50% refund
3 days or less to course/excursion date - 20% refund
24 hours or less to course/excursion date - No refund
Cancellations, no shows or late arrivals on the day of the excursion will be subject to full payment.All programs or deposits paid are non-transferable, not partly refunded or credited towards a later date.
All divers must hold a regular internationally recognized Scuba Diving certification. The certification card must be shown at the Diving Centre upon check-in.
Be fit for scuba diving
All divers have to be in good health. In case of particular medical conditions, they must bring with them a valid scuba diving medical certificate. Download and view the PADI Medical Statement. If you must answer 'yes' to any of the questions on the form then you must take this Medical Statement to your Doctor for approval and clearance to take part in scuba activities. This must be done before you arrive to the dive center or you may be refused to dive.
Certified divers (non experienced)
For divers that have been out of the water for over 12 months we strongly suggest that you book a refresher before your dives.
If you do not book a refresher and our dive masters/instructors believe safety is an issue you will not be allowed to enter the water.
Our guided dives are guided by a dive professional. This dive leader is not there to compensate for divers who have been poorly trained or are incapable of diving due to lack of knowledge, or who have fitness issues. If you believe you need special help, please inform us about this prior the trip.
Your first 25 dives are some of the most exciting diving experiences that you will have in your life as you enter a truly unique world. This excitement can cause you to consume air at a rate far greater than a more experienced diver. For everyone's safety, we ask that you respect our minimum diver requirements and do not falsely represent your experience. Although sea states can change without warning and drastically alter the difficulty of dives, we use our local knowledge to recommend dives appropriate for your experience and training.
Our duty is to safely transport the diver to the dive site and ensure the vessel and crew have the necessary safety equipment and procedures on the surface to support a safe experience for the certified diver. The duty of the certified diver is to ensure he/she personally has the proper gear, training and skills necessary to ensure his own safety underwater.
A Certified Scuba Diver is always responsible for his own actions, and must take his responsibility.
It is taught in the course to look after your gear, your air, yourself, and also your dive buddy's. Never dive alone!
Before diving with Dive-Hurghada, you will be required to review and sign a liability release.
Dive-Hurghada has the right to refuse to dive with you if the liability is not signed.
If you are a certified diver and not ready for diving, or if you wish that we prepare your diving equipment and hold your hands underwater, please sign up for the introductory dive.
Dive-Hurghada accepts NO LIABILITY for loss or damage to personal property including diving equipment, and any equipment left on the boat or in the dive centre overnight or during transport is at the owner's risk.
Dive-Hurghada reserves the right to change sites or vessels without notice, due to weather, safety suitability or any other reason.
If you have, during your holiday, any complaint, we suggest you give it, as soon as possible, to the Diving Center Director on site, in order to let him/her find a solution as quickly and efficiently as possible. If the issue remains unsettled during your holiday, we invite you to send a written complaint to the Dive-Hurghada Director within 21 days from your holiday's end. We will answer you within 7 days by email and within 30 days by post. Mail to: firstname.lastname@example.org
We reserve the right, at our discretion, to update or revise these policies as deemed necessary.
Please check these policies periodically for changes.